외국계/온라인DB기술지원 데이터베이스·DBA(Oracle/DBA)/대리~과장/서울 강남구

채용 문의 :

서치펌 HR네트워크 상무 John Park
010-7459-0442
nhpark22@gmail.com (가급적 문자나 메일로 문의해 주시기 바랍니다.)

온라인DB기술지원 데이터베이스·DBA(Oracle/DBA)
 
<포지션 개요>
고객이 장애가 나면 SR(Service Request)를 끊게 되고 이 SR을 받아서 온라인으로 해결해 주는 역할입니다.  오라클 DB 6년 이상 준전문가 이상의 경력과 실력이 있으셔야 합니다.  오라클 RAC을 알아야 하며 Trouble Shooting 경력자 우대합니다.  
 
Position (모집 부문)    Global Customer Services Systems Engineer (Database)
l  Qualification (자격 요건)    
 Bachelor’s degree in Computer Science, Engineering, or equivalent experience
l  Typically more than 6 years (IC3) of relevant experience
l  Excellent written and verbal communication skills in Korean & English
l  Fluent spoken English highly preferred
 
Relevant Experiences and Skills:
l  Excellent persuasive communication and presentation skills
l  Excellent skill in SR processing, escalation, and other OSS internal procedures
l  Ability to coordinate the resolution of escalated or high priority customer issues
l  Programming language skill (C/C++, Java)
l  Knowledge of OS and networking technology (Unix or Linux, TCP/IP)
l  Strong knowledge on Oracle database, RAC(Real Application Cluster) and relevant third party products
 
Responsibilities (업무 내용)         
 
Key role:
The primary focus of the Global Customer Service engineer is to deliver proactive and reactive technical support to customers through online & telephone. From a remote location, responsible for resolution, guiding, assisting, advising customers to resolve their critical issues, and preventing issues through online service & telecommunication. Can be focal point for some critical issues and works with customer “end to end” throughout engagement
 
Duties:
·Delivers proactive or reactive customer services defined in GCS service offerings
·Serves in technical role for prevention, detection, identification and resolution of Oracle product-related issues through online & telecommunication
·Gets involved in any escalated SR that might impact customer’s environment
·Assists customers to resolve issues and interface with BDE(Bug, Diagnosis and Escalation), development and upper management if necessary
·Continues to develop extensive technical knowledge of Oracle products and their uses and share it through Oracle Knowledge Management System.
·Effectively and accurately communicates complex, technical topics to customers
·Works with members of global team on a regular basis to achieve team results